Chatway Live Chat – Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
Contributors: chatway, galdub, tomeraharon
Tags: live chat, chat, WhatsApp, customer support, faq
Requires at least: 3.1
Tested up to: 6.9
Stable tag: 1.4.5
Plugin URI: https://chatway.app/
License: GPLv3

🎉 Live chat with your visitors. Provide customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. 📲 iOS & Android apps available

== Description ==

Live chat with your website visitors on WordPress. Provide customer support using the Chatway live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with an easy-to-use click to chat interface.

Chatway live chat is a lightweight, helpdesk live chat app for communicating better with your customers & provide live chat customer support. Customers can engage with your business anytime using the live chat button on your WordPress website.

[youtube  https://www.youtube.com/watch?v=Ra21ZeZwz50]

= 👩‍💻 Why do you need Helpdesk Live Chat for your website? =
- Real-Time Customer Support: Live chat enables instant assistance, faster issue resolution, and higher customer satisfaction. Live chat facilitates quick issue resolution and builds trust in your brand.
- Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool to engage website visitors. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads. Live chat enables real-time interaction, fostering meaningful connections.
- Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather instant feedback from your website users. Engage in real-time conversations & collect valuable insights. Live chat transforms your website into an interactive platform for constructive feedback.
- Sales Support: Boost your e-commerce sales by integrating live chat & FAQ for personalized customer assistance during the buying process. Guide users through product selection, address queries, and offer real-time customer support, enhancing the overall shopping experience.
- Technical Customer Support and Troubleshooting: Enhance customer satisfaction by providing live chat support & FAQ for technical queries and issue resolution. Empower users to seek real-time assistance, troubleshoot problems, and receive immediate solutions, minimizing downtime and frustration.
- Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to proactively engage website visitors. Offer assistance, share relevant content, and create a personalized experience. Live chat becomes a dynamic tool for fostering visitor engagement and increasing the likelihood of their return.
- Live Visitors: See who's currently visiting your website and live chat with them.

= 🎉 Chatway Live Chat is a powerful live chat WordPress plugin =
Chatway live chat is a powerful and versatile helpdesk live chat popup plugin, designed to enhance website engagement and support user interactions. With Chatway live chat, easily integrate live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors, improving customer satisfaction, and boosting conversion rates. It's a valuable tool for any online business. Chatway live chat is a robust and user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support, and enhances online business conversion rates. An invaluable resource for website owners.

= 💬 What You Get With Chatway Live Chat =
- Engage your website visitors and customers over live chat pop ups & provide customer support
- Show FAQ and reduce customer support live chat tickets
- Create separate live chat widget design for different websites and manage websites, chat channels, or brands in one place with separate inboxes and widgets. This setup helps teams stay focused and maintain clarity across multiple support operations.
- Provide easy content and file sharing within chat for improved helpdesk live chat customer support
- Allow you to monitor chats with support agents in a single click
- See which visitors currently visit your website and initiate live chat session with them
- Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links
- Pending messages icon for incoming live chat messages even when the Chatway live chat plugin isn't launched
- Let you see the conversation history and get the full picture before responding
- Offer proactive live chat customer assistance that’ll rival your competitors
- Start live chat conversations with customers, solve their queries and answer their questions
- Assign agents to customer issues, and provide an enriching customer experience to web visitors and returning customers alike
- Personalize your customer's overall experience based on their chat history & interactions
- Enhance live chat functionality by adding tags and custom data to conversations. This feature enables precise segmentation, allowing businesses to tailor responses, analyze customer preferences, and provide personalized customer support for an optimized live chat user experience
- Chat web app, Android & iOS mobile apps to manage live chat support on the go

= 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app =
Live chat with your website's visitors directly from the Chatway panel, or use Chatway inside your WordPress admin panel. Both options will work well and you can choose the option that will fit you best in providing customer support live chat to your website's visitors.
When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you're chatting with.

= 👋 Chatway Live Chat & Helpdesk account =
Once you sign up, a free <a href="https://chatway.app" target="_blank" title="Chatway Live Chat">Chatway live chat</a> account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you log out or remove the plugin, the chat widget will be removed from your website.
You can stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features.
<a href="https://chatway.app/pricing/?utm_source=wplisting" target="_blank" title="Chatway Live Chat pricing">Check out Chatway's Live Chat pricing ⭐</a>

= ❓ Add FAQ to reduce customer support chat tickets =
Our WordPress live chat plugin includes an enhanced FAQ feature to reduce customer support tickets. With the FAQ feature, users can access instant answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient and streamlined

= 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android =
Besides our robust web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors while on the go. This mobile application offers real-time communication and convenience, enabling timely responses and stronger connections with the audience. Download the app now to stay connected and chat with visitors wherever you are.
<a href="https://apps.apple.com/us/app/chatway-website-live-chat/id6449775006" target="_blank" title="Chatway for iOS">Download Chatway for iOS 🔗</a>
<a href="https://play.google.com/store/apps/details?id=com.chatway.mobile" target="_blank" title="Chatway for Android">Download Chatway for Android 🔗</a>

= 🛒 Deep WooCommerce integration: Instant Access to WooCommerce Visitors' Cart & Orders data and WooCommerce Store Data =
Chatway live chat now gives you instant access to key visitor and store data directly inside the chat pop up window, making personalized, real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what's in their cart, including total items and value, so you can guide them to checkout, recommend products, or recover abandoned carts. Plus, easily share clickable product links, suggest categories, and send active coupon codes — all within the chat popup.

[youtube  https://www.youtube.com/watch?v=m3Tum7sMIRk]

= 🚀 Add chat buttons like WhatsApp, Messenger, and more =
With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel.

= 💾 Canned responses saved replies for commonly asked questions =
Enhance your customer support efficiency with canned responses saved replies to common queries. This feature allows customer support chat agents to swiftly select and send standard responses, ensuring quick and consistent communication. No more typing the same message repeatedly—save time and reduce errors with our customizable canned responses feature.

= 👩‍💻 Invite your team as agents to Chatway live chat =
Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents to the platform, businesses can distribute workloads and ensure seamless customer service. Invite and empower your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat.

= 🎨 Customize your live chat widget =
Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive and engaging user experience, making live chat an integral and seamlessly integrated part of your online presence.

= ✍️ Translate your live chat widget to other languages =
Expand your global reach by translating the live chat widget into multiple languages. This feature fosters inclusive communication, allowing visitors to interact in their preferred language with your click to chat widget. With a multilingual live chat, businesses break down language barriers, providing a more accessible and user-friendly platform. As a result, live chat becomes a versatile tool, ensuring that diverse audiences can engage effortlessly, fostering a more inclusive and globally connected customer support experience.

= 🧑‍🦱 View who's currently visiting your website =
Using Chatway live chat you can see who's currently visiting your website, engage a live chat session with them, and provide customer support instantly. 

= 💻 Facebook Messenger & Instagram native integrations =
Connect your Facebook Messenger Business page and Instagram for Business to Chatway and receive any message sent through Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing a unified live chat communication hub.

= 📧 Email integration = 
Easily set up a Chatway email address and receive emails directly within the Chatway platform. You can also forward emails from your existing email address to Chatway live chat and create a new live chat ticket for each incoming email. This integrated feature simplifies your communication channels, allowing you to conveniently respond to incoming emails from within Chatway live chat, creating a cohesive and efficient messaging hub for your business.

= 🙈 Mailchimp integration with live chat contacts =
Connect Chatway to MailChimp and automatically sync your live chat contacts to your MailChimp audience. This lets you send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts stay in sync.

= 🤖 Smart automations & workflows =
Create powerful rule-based workflows that automatically respond to visitor actions and chat events. Send instant replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups, all without manual steps. Automations help you reduce repetitive work, respond faster, and keep every conversation organized and consistent.

= 🔏 Live Chat Private Notes = 
The "Private Notes" feature in live chat empowers agents to write confidential internal notes during customer interactions. Agents can tag colleagues, fostering seamless collaboration and knowledge-sharing. This enhances team communication, allowing for live chat real-time coordination and ensuring a more informed and efficient live chat customer support process.

= 📂 File sharing through live chat = 
Enable dynamic collaboration through live chat file-sharing feature between agents and website visitors. Effortlessly exchange files, fostering real-time interaction. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors.

= 💪 Other powerful live chat features =
- <strong>Unlimited live chat conversations</strong> - chat with as many visitors as you like.
- <strong>Unlimited websites</strong> - install Chatway live chat on all of your websites. Chatway live chat can be installed on any platform.
- <strong>Post-chat automated surveys</strong> - send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience.
- <strong>Email and push notifications</strong> - get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website.
- <strong>Collect visitors' details</strong> - add a contact form before or after visitors send you a message and collect any data like email, name, phone, address or any other custom field.
- <strong>Email or download chat transcripts</strong> - download or email live chat transcripts to yourself or to your website's visitors.
- <strong>Quick actions</strong> - reply to specific messages sent by your visitors, download image, delete or edit message (not available for visitors), and perform other quick actions while chatting with your visitors.
- <strong>Widget and agent availability</strong> - set visibility hours for your live chat widget and working hours for your agents.
- <strong>Advanced targeting options</strong> - you can show or hide the live chat widget on specific pages or based on the country of the visitor.
- <strong>Live chat analytics</strong> - gain insights into helpdesk agents’ activities and live chat conversations.

= 🔗 Chatway Live Chat Demo =
Chatway's live chat demo site is a user-friendly platform designed for efficient communication. Its intuitive live chat interface ensures easy navigation, providing a seamless experience for users and admins alike. Real-time messaging features highlight the platform's effectiveness, while customizable options and robust admin controls offer versatility. The responsive design and clean live chat layout enhance user experience, making it an ideal solution for businesses seeking to boost customer engagement through live chat.
<a href="https://chatway.app/" target="_blank" title="Chatway for Android">Chatway Live Chat Demo website 🔗</a>.

= 🔒 GDPR & data protection = 
Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance.

= 🤗 Testimonials =
> "Transform Your Customer Engagement with Chatway – A 5-Star Experience!<br>
> Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!"<br><br>
> <strong>Menny Benady, Benady New Media</strong><br>

> "The best live chat in the world!<br>
> I just have to praise this plugin, its ease of use and its functionality are simply outstanding, without a doubt, the best and simplest live chat add-on out there and also for free, unbelievable!"<br><br>
> <strong>Guy Shabi, Wp4All</strong><br>

> "Smooth and easy<br>
> Simple interface and a good way to engage with potential customers."<br><br>
> <strong>Matias Yabar-Davila, Coach Social</strong><br>

== Installation ==
1. Install and activate Chatway plugin on your WordPress website
2. Create a free account through the plugin signup screen
3. You're good to go! The Chatway live chat widget will appear on your WordPress website 🚀

== Frequently Asked Questions ==

= How do I get started with Chatway live chat? =
Install the plugin, create a free account, set up your widget and invite your agents to manage your live chat app (you don't have to invite agents)

= Is Chatway free to use? =
Yes, Chatway has a 100% free plan.
You can stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features.
<a href="https://chatway.app/pricing/?utm_source=wplisting" target="_blank" title="Chatway Live Chat pricing">Check out Chatway's Live Chat pricing ⭐</a>

= Can Chatway live chat be installed on any platform? =
Yes, Chatway live chat can be installed on any platform.

= Can Chatway live chat be installed on unlimited websites? =
Yes, you can install Chatway live chat on unlimited websites and manage all chat conversations from one place.

= Can I live chat with my customers on mobile? =
Yes, you can manage all conversations on Chatway live chat using your mobile device.

= Can I add FAQ to my Chatway live chat widget? =
Yes, you can add FAQ and reduce your customer support chat tickets by showing answers to your most common questions.

= Can I handle multiple conversations simultaneously? =
Yes, you can. Chatway live chat makes it easy for you to switch between conversations and respond to your customers in a timely manner.

= Can I share multimedia content within Chatway live chat? =
Yes, you can share images, attachments and resources within the chat box to make your customer’s experience more fulfilling.

= Can I invite my team as agents? =
Yes, you can. Your team will be able to respond to live chat tickets once you invite them to Chatway.

= Can I connect platform like Facebook Messenger, Instagram, and email? =
Yes, you can connect your Facebook Messenger page, Instagram DMs and email address and manage all your live chat and emails in Chatway live chat.

== Screenshots ==

1. Communicate with your website's visitor through live chat
2. Add FAQ to your Chatway live chat widget and reduce live chat customer support tickets and canned responses saved replies for better live chat communication with your website visitors 
3. Download our iOS and Android apps and live chat with your website's visitors on the go
4. Get WooCommerce data about your visitors including their current cart and orders. You can also share WooCommerce data like products, coupons, etc.
5. Invite your team as agents so they can live chat with your visitors as well
6. Social chat buttons like WhatsApp, Facebook Messenger, Instagram, SMS text, Telegram, click to call, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and any custom link
7. Translate your live chat widget to other languages, and also live chat with your visitors using our live translation feature
8. Manage live chat, email, Facebook Messenger, and Instagram DMs chats in one place

== Changelog ==

= 1.4.5 =
Log in to Chatway live chat bug fixed

= 1.4.4 =
WooCommerce product sharing bug fixed

= 1.4.3 =
We've improved the WordPress admin panel access flow

= 1.4.2 =
Improved settings page

= 1.4.1 =
PHP notice fixed

= 1.4.0 =
Customer support option added

= 1.3.9 =
Accessibility improvements

= 1.3.8 =
Prod path bug fixed

= 1.3.7 =
Important performance update

= 1.3.6 =
We added support for showing previous live chat conversations when your visitors log in to their account

= 1.3.5 = 
Fixed a cache issue and a top position space bug

= 1.3.4 = 
Chatway live chat WooCommerce integration improvements 

= 1.3.3 = 
Deep WooCommerce integration. Get instant access to WooCommerce visitors' cart & orders data and WooCommerce store data.
Get instant access to key visitor and store data directly inside the chat window, making personalized, real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what's in their cart, including total items and value, so you can guide them to checkout, recommend products, or recover abandoned carts. Plus, easily share clickable product links, suggest categories, and send active coupon codes — all within the chat

= 1.3.2 = 
Fixed mobile live chat conversation screen bug related to the "Send" button

= 1.3.1 = 
Improved compatibility of Chatway live chat plugin with cache plugins 

= 1.3 =
After this update you'll see a pending messages icon for new live chat messages even when the Chatway live chat plugin is launched. E.g. while adding products to your WooCommerce store you can see that there are live chat messages waiting for you.

= 1.2.9 =
Log in page update

= 1.2.8 =
Support for older WordPress versions

= 1.2.7 =
When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you're chatting with

= 1.2.6 =
FAQ bug fixed

= 1.2.5 =
Chatway live chat activation improvement

= 1.2.4 =
Minor JavaScript bug fixed

= 1.2.3 =
Full screen live chat view improvement

= 1.2.2 =
Profile bug fixed

= 1.2.1 =
Cache plugins compatibility (LiteSpeed Cache, WP Rocket, Speed Optimizer, and more)

= 1.2 =
Improved sign up page for Chatway live chat

= 1.1.9 =
Compatibility with cache plugins: WP Rocket & Speed Optimizer by SiteGround

= 1.1.8 =
WordPress 6.5 compatibility

= 1.1.7 =
Fixed log in bug

= 1.1.6 =
Improved design for the Chatway live chat plugin interface

= 1.1.5 =
Chatway live chat sign up flow improvement 

= 1.1.4 =
Fixed log out bug

= 1.1.3 = 
Added the option to copy the code manually from the live chat dashboard (only relevant if want to install it on non-WordPress websites without using the Chatway live chat plugin)

= 1.1.2 = 
Added RTL menu WordPress support
Added cache support

= 1.1.1 =
Improved sign up flow for Chatway live chat and small issues fixed

= 1.1 =
Chatway live chat launch 🥳